Ticket views
Views in OXARI are predefined or customized ticket list views that users can customize to meet their needs.
For more about ticket lists: Go >
New view
To create a new view, go to Servicedesk > Ticket views, then click the “New view” button.
Then in the “New view” window you can personalize the view of the list of tickets, the most important options described below:
| 1 | Name - A field where the user enters the name of the newly created view. |
| 2 | Import settings - You can download a view from another already existing view. |
| 3 | Default - Checking this box means that the view will be the default view. |
| 4 | Is predefined - Checking this box allows you to restrict the view to dynamic groups. |
Fill in the desired fields and click the “Save” button.
Editing/Deleting a view
To edit or delete a view, go to Servicedesk > Ticket views. Hover over the desired view. The edit/delete buttons will be displayed.
