OXARI - ITSM

Date: 09.03.2026 / Version: 2.0.472.0

1. Added the option of SSO user authentication via SAML (Entra ID).

2. Added the option of automatic suggestion of user (reporting) resources in the category of requests for revocation of permissions/access.

3. Added a new switch in the synchronization configuration with the directory service for automatically selecting/deselecting subordinate units in filters.

4. Added a new level of data access for user groups.

5. Added a new column for the name displayed in the list of people.

6. A new column with the organizational unit has been added to the list of user groups.

7. The ability to add a new product type when adding a new product has been added.

8. The ability to configure the visibility of workflow stage actions for the Workflow Stages Widget in the request details has been added.

9. Added the option to cancel a workflow stage action assigned to a specific person/user group with a record in the request history.

10. Added the option to assign a person/user group to a workflow stage action along with all actions of that stage.

11. Added a configuration option to define the color for the request tag.

12. Added the ability to edit views in the Opinion/Evaluation Widget in the request details.

13. Added a default rule in Resource Management for updating the job description in ITManager.

14. Added support for ServiceDesk rule actions for JIRA, also in workflows.

15. Added the ability to configure granting/updating/revoking permissions/access from a single ticket form.

16. Added a new level of access to data for work log entries.

17. Added the ability to add a new configuration item relationship from the graphical view with the selection of a configuration item from the list.

18. Added actions that can be performed on a resource from the list, also in the resource details.

19. Added the ability to archive requests.

20. Added the option to connect MZP (ITManager Agent) to the list of agents and the details of the resource and configuration element.

21. Added an option in the synchronization configuration with the directory service to automatically create dynamic user groups based on user groups.

22. Added an option to assign a group of supervisors based on the relationship with the configuration item associated with the ticket.

23. Added a mechanism to prevent the confirmation of a ticket if it is not yet closed.

24. Added an option to navigate (hyperlink) to a resource/person/organization/document from the configuration item details.

25. Added an option to manually add a configuration item for an existing user group.

26. Added a new level of data access for rule definitions.

27. A new request attachment placeholder (in JSON format) has been added to ServiceDesk rule/workflow actions for HTTP requests.

28. A new ServiceDesk rule trigger event has been added for adding a new attachment to a request.

29. A new ServiceDesk rule action has been added for inheriting request attributes.

30. Added the ability to send notifications to an email address that is a group in Google Chat.

31. Added a new ticket attribute for Agent author (workstation).

32. Added a new ServiceDesk rule action for setting the reporter's organization.

33. Added functionality for testing the connection to the domain.

34. Added the option of the reporter's email address to the condition of the reporter parameters of ServiceDesk rules/workflow.

35. Added sorting of supervisors in the selection list when assigning them to a ticket.

36. Added a new ServiceDesk rule/workflow condition to check if the person associated with the ticket as the author/ticket creator has any subordinates.

37. Added the ability to delete attribute definitions.

38. Added sending of logged-in user session data in Agent Windows.

39. Added the option to delete policies from the list of mobile devices.

40. Added a configuration option for forwarding comments with and without attachments to JIRA.

41. Added automatic deletion of historical data for notifications and mobile device data transfer. Database optimization.

42. Added new placeholders for ServiceDesk notifications with resource data related to the ticket.

43. Added a new ServiceDesk rule condition to check if the author of the last comment is from the service company assigned to the ticket.

44. Added the ability to configure dynamic group conditions directly from the edit/new group window.

45. Added new ServiceDesk rule notification placeholders for the reporting organizational unit.

46. Added the ability to assign a person in ITM based on the station manager in Oxari.

47. Added the option to send a notification to a specific Google Chat group.

48. Fixed an error in saving tags to a ticket.

49. Fixed an error in the handling of quotation marks in the content (BODY) of ServiceDesk rule/workflow actions for HTTP requests.

50. Fixed an error in synchronizing resource data from the directory service, causing duplicate entries in the resource history.

51. Fixed import of configuration items when identifying based on a non-standard configuration item attribute.

52. Fixed downloading graphics to the ticket log when the files are stored in a database.

53. Fixed an error preventing the saving of licenses with license keys.

54. Fixed the operation of role permissions for the configuration item list (CMDB).

55. Fixed the import of configuration items in the case of hierarchical (tree-like) definitions of configuration item types.

56. Fixed a bug with the visibility of the button for closing a request in case of lack of permissions.

57. Removed the requirement for a product ID when creating a warehouse document.

58. Set the default value in the policy from enforce to do not enforce microphone/mobile device muting.

59. Agent data synchronization from an external data source (view, database table) has been extended to include attributes used by and domain controller.

60. Sending email notifications for new workflow stage actions to be performed has been optimized.

61. Data loading in the historical resource list in person details has been optimized.

62. A rule condition for the date of creation of a request in workflows has been implemented.

63. Automatic editing of the request type has been implemented in the case of editing a request category that does not belong to the type of the given request.

Date: 05.02.2026 / Version: 2.0.465.0

1. Added the option to remember the selected tab in the ServiceDesk and Resource Management configuration when reloading the page.

2. Added the option to compare the current vs. requested permissions/access rights for the user (ticket creator) in a ServiceDesk ticket.

3. Added an option to set a change number mask for ticket types and categories.

4. Added a configuration option to set a file name mask for user record cards.

5. Added a new level of access to data for announcements.

6. Added the ability to define a mask for time units in ServiceDesk work time reports.

7. Added the option to edit a knowledge base article in full-screen mode.

8. Added a new data access level for reports.

9. Added a new ServiceDesk rule action for setting the reporter.

10. Added the ability to edit a report definition from its details.

11. Added a new ServiceDesk rule condition for the remaining time in the reporting organization's subscription [min] [h] [%].

12. Added a new data access level for user groups.

13. Added the ability to define several time intervals in the schedule definition for a specific day.

14. Added the ability to synchronize comments from JIRA to Oxari as internal.

15. Added the ability to assign a ticket handler based on the relationship of the configuration item associated with the reporting organization in CMDB.

16. Added support for required and default fields on the JIRA ticket transfer form.

17. Added the ability to deactivate an organizational structure (unit).

18. Added the ability to group in ServiceDesk reports (user) by a custom attribute of the reporting organization.

19. Added the ability to configure the ticket number in the ticket protocol name mask.

20. Added support for filters for the ticket form attribute with the reporting organization.

21. Added the ability to specify the ticket list view to be copied to a new view with which the Counter will be associated after its creation [Reports].

22. Added the ability to select a Placeholder for Mail/WWW/SMS notifications with the employee number for persons associated with the report.

23. Added support for the attribute with components for forwarding reports to JIRA.

24. Added an option in advanced ticket filters to filter tickets in the context of the person (logged in) who is to perform the workflow stage action/fill out the form in a given ticket.

25. Added the ability to group tickets by ticket resumption type in the ServiceDesk report.

26. Added an option to mark unsynchronized persons and user logins as inactive in the synchronization configuration with the directory service.

27. Added a new level of access to data for tickets associated with a person (logged in) in the context of performing a workflow stage action/filling out a workflow form.

28. Added the ability to display resource attributes in the configuration elements list.

29. Added consideration of the ticket status form condition for closing forms.

30. Added default sorting of attachments by date added in resources/tickets and documents.

31. Added email notification placeholders for the number/title and summary of the article of the last solution added to the request.

32. Added a new report in Resource Management for equipment returns.

33. Added the ability to add multiple relationships at once from the configuration element level.

34. Added filtering of products in the resource editing form to those assigned to a given resource type.

35. Added validation of whether a given model/manufacturer already exists when adding.

36. Added support in the synchronization configuration with the catalog service for multi-value fields.

37. Added the ability to assign a group of supervisors in rule actions based on the group name mask.

38. Added the ability to select a configuration item when adding a new relationship from the list of configuration items.

39. Added a new ServiceDesk report type: average daily number of closed tickets with the ability to group by month/quarter/week and supervisor.

40. Added the ability to view members of the group of supervisors/observers or the group performing workflow stage actions in the ticket details.

41. Added support for placeholders for data available in the “Submit comment” option.

42. Added a new visibility condition for attributes on the resource form relative to the resource status value.

43. Added information about the number/limit of hours and the billing rate in the organization's billing statement.

44. Improved marking of a text fragment as a paragraph (table of contents tag) in the content of a knowledge base article.

45. Fixed a bug causing duplication of photos in the photo gallery for comment attachments.

46. The resource type cloning mechanism has been corrected.

47. The priority filter for ticket categories has been corrected at the ticket editing level.

48. Fixed a bug causing user groups from the directory service to not synchronize when they have other user groups as members.

49. Fixed a bug causing user logins synchronized with the directory service not to be deactivated/activated.

50. Fixed the lack of visibility of the Back button for the quick ticket creation widget when the search engine was hidden.

51. Fixed a bug that caused the workflow to not be automatically assigned to a ticket created from an email.

52. Fixed the appearance of the menu (no visible sub-item markings in the tree) for the knowledge base article category for the black theme.

53. Fixed the operation of the ticket comment editing function.

54. Implemented non-functioning filters in the document list.

55. Implemented missing advanced filters in resources in relation to the columns available in the list.

56. Optimized the generation of the permissions tree in the user identity details.

57. Prevented actions from being performed on a ticket from the ticket list when the option to handle tickets according to the workflow stage action is active.

58. Prevented the selection of past dates in reservation-type tickets in ServiceDesk.

Date: 30.12.2025 / Version: 2.0.453.0

1. Added the ability to set a default value for the ticket attribute with configuration elements in the workflow form.

2. Added a new ServiceDesk rule condition for the JIRA ticket status.

3. Added information about the person who forwarded the ticket to JIRA to the ticket.

4. Added automatic filtering of data in the ticket category attribute on the ticket form based on the value selected in the ticket type attribute.

5. Added the option to configure data restrictions in the ticket type attribute on the ticket form.

6. Added a configurable option to specify the position (X, Y) of the “digital stamp” on the resource transfer/return log.

7. Added synchronization of ticket handlers in JIRA to OXARI.

8. Added IP address information next to the name when selecting a domain controller from the list.

9. Added the ability to select visible ticket supervisors in the Kanban view.

10. Added synchronization of projects from JIRA to OXARI.

11. Added a new configuration parameter: Require completion of all required resource attributes when performing an assignment action.

12. Added a configuration option for default tree expansion for the “Workflow stages” widget in ticket details.

13. Added an attribute with a billing account (JIRA Tempo) to the ticket transfer form to JIRA.

14. Added display of the ticket change form according to the configuration when updating tickets for ticket editing from the Kanban view.

15. Added a new ServiceDesk rule condition for JIRA projects.

16. Added information about the CPU model in the resource view.

17. Added a rule action for transferring ticket attachments from OXARI to JIRA.

18. Added new ServiceDesk rule triggers for updating the status and priority of a JIRA ticket.

19. Added the option to automatically assign the person submitting the ticket from OXARI to the ticket in JIRA.

20. Added the option of translations (PL/EN/DE tabs) for the content of notification templates in ServiceDesk.

21. Added support for the last article update date attribute in the date difference condition for Knowledge Base rules.

22. Added the ability to activate/configure a window with information about the confirmation of registration/acceptance/rejection of a ticket in the OXARI portal.

23. Added the ability to restrict the visibility of dictionary items (values) based on dynamic user groups.

24. Added the ability to select unique CPU models in the advanced resource filter.

25. Added configuration of default filters for the global ticket search widget.

26. Added the ability to specify the planned date of change in the request.

27. Added the ability to display the full category path in the request log.

28. Added deactivation of the Send button on the request form until the data on that form is fully reloaded/refreshed.

29. A tab with resource attributes has been added to the configuration item details when the configuration item is also a resource.

30. A new rule action has been added in Resource Management for setting the resource color.

31. The ability to group by the reporting organization in the New/Closed ServiceDesk tickets report has been added.

32. A tab for completed/pending HTTP requests has been added to the ticket history.

33. The ability to send Teams notifications (ServiceDesk rule action) with HTML-formatted content has been added.

34. The ability to assign user groups to an organizational unit has been added.

35. Added the option to select the level in the supervisor-subordinate hierarchy for the author's supervisor and the reporter in the approval (workflow) action.

36. Added a schedule of planned changes in the configuration item details.

37. Added the ability to filter in the organizational/location structure view of a given organization.

38. Added an approval (workflow) option for members of user groups associated with the organizational structure of the reporter.

39. Added an auto-save option in the graphical workflow creator.

40. Added a preview of attachments (graphics) in the form of a gallery.

41. Added the ability to configure a data filter for the Resources Widget in the request details.

42. Added information to the person whether they also appear in the JIRA system.

43. Added a new trigger event for assigning/removing a resource from a ticket.

44. Added a new trigger event for adding a parent ticket to a ticket.

45. Added the ability to define reports for Windows Agent Management.

46. Added the ability to add a schedule directly from the new/edit rule window.

47. Added a column with the full category path in the ServiceDesk work log summary.

48. Added the ability to import user groups.

49. Added pagination in the comments view in the ticket details.

50. Added the ability to edit a configuration item from its details.

51. Added the ability to delete a group of observers directly from the Related People widget in the ticket details.

52. Added a new condition for the visibility of attributes on the ticket form in relation to the system attribute, ticket impact.

53. Added a new ServiceDesk rule condition that checks whether the person associated with the ticket as the author/submitter has any subordinates.

54. Added the ability to filter internal tickets on the ticket protocol.

55. Added the ability to exclude specific Widgets from ticket handling in cases where the workflow option is active, ticket handling according to workflow stage actions.

56. Added an identification number to the organizational structure.

57. A filter has been added that takes into account historically related support groups with a report in ServiceDesk reports.

58. An option to configure a mask for user group names in approvals (workflows) has been added.

59. The ability to configure field mapping with the organizational structure ID number in the synchronization configuration with the directory service has been added.

60. Added an option to not add approvals for configuration items rejected at an earlier stage in workflows.

61. Added a new level of data access for people based on their membership in the organizational structure.

62. Added two separate new attributes for related parent/child tickets on the ticket form.

63. Added two new system categories for the Task, opinion, and change evaluation request types.

64. Added a new Widget for requests, opinions, and change evaluations.

65. Added the ability to hide the search panel for the Widget, quick request creation.

66. Added a new ServiceDesk rule action for setting the change number.

67. Added a new configurable parameter in the Related People widget for the reporter's login.

68. Added the ability to configure a hyperlink in the dictionary value.

69. Added the ability to configure ticket filters for ticket attributes with child/parent tickets on the form and the Related Tickets Widget.

70. Added a configuration item relationship importer.

71. Added the ability to synchronize user groups to ITM.

72. Added a new configurable parameter in the Related Persons widget for the reporting company.

73. Added the ability to add a note to a configuration item.

74. Added the option to include parent/child requests in the user's access level to request data.

75. Added a configuration option for synchronization with the directory service, allowing roles to be assigned to user groups based on the group name mask.

76. Added the option to specify a group of managers/supervisors for a person in a given organization.

77. A new data access level has been added for the visibility of organizational units.

78. The ability to specify a target group for an announcement based on people's membership in selected user groups or organizational structure has been added.

79. A new ServiceDesk rule/workflow condition has been added to check whether a given user group (based on a name mask) exists in the System.

80. Added the ability to specify the name mask of the Managers/Supervisors group for a person in the synchronization configuration with the directory service.

81. Added an option in the ticket details to compare the currently Assigned vs. Requested Permissions/Accesses for the user (ticket submitter/service recipient).

82. Added missing advanced filters in resources for available columns in the list.

83. Added sorting of allowed types of configuration element relationships to choose from.

84. Added a new ServiceDesk rule trigger event for adding a solution (knowledge base article) to a ticket.

85. Added the ability to configure an announcement that will appear before the new ticket form appears, after selecting the appropriate ticket category.

86. Improved the appearance of the knowledge base article category menu in the dark theme.

87. Fixed closing tickets from the Kanban ticket view.

88. Fixed scaling of graphics in ticket comment content.

89. Fixed the operation of the rule condition for the reference dictionary in the case of the “Does not contain” option.

90. Fixed the mechanism for adding comments in bulk from the ticket list.

91. Fixed a bug causing database locks due to the SLA update service in the ticket.

92. Fixed a bug that allowed adding a ticket comment without an author.

93. Fixed the activation of the Send button when pasting text from the context menu into the comment field.

94. Fixed a bug that did not take into account internal entries for comments created from a template that was an internal entry.

95. Fixed the default value on the configuration item relationship form.

96. Fixed a bug that prevented the ServiceDesk workflow action for removing followers in a ticket from working.

97. Fixed filtering/sorting in the Attributes column in the configuration item relationship list.

98. Fixed the lack of data refresh after recording work time in a ticket.

99. Fixed non-functioning hints for some existing permissions for requests (submissions) to update permissions.

100. Fixed identification by resource ID in the resource importer.

101. Fixed a bug where serial number uniqueness was not validated when adding serial resources.

102. Fixed an error where unique attribute values were not verified when importing resources/configuration items.

103. Fixed an error of not identifying objects in the configuration element importer.

104. Optimized the loading of location/organizational structures in the System.

105. Optimized the loading of data in lists with a selection of people.

106. Optimized the loading of data in configuration element selection lists.

107. Optimized the performance of workflow stage actions.

108. Optimized the performance of the global ticket search engine.

109. Optimized the loading of data in user group selection lists.

110. Optimized OXARI <-> Helix API communication.

111. Expanded the configuration of the OXARI Windows Agent.

112. The scope of synchronization with Hyper-V has been expanded.

113. Custom export of ServiceDesk working time reports to Excel with filter information and report name has been implemented.

114. Attachments from internal comment entries on the ServiceDesk user portal have been hidden.

115. It is now possible to add/edit an organizational structure with the same name as an existing one, but with a different full path.

116. Improved the operation of rules/workflow actions adding users to the domain.

117. The tree structure of the category search mechanism in the basic parameters of the request and on the request form has been taken into account.

118. The toolbar with available workflow configuration elements has been moved above the workflow diagram.

119. The visibility of attribute values in request details has been restricted based on visibility conditions configured in the user context for the request form.

Date: 03.11.2025 / Version: 2.0.430.0

1. Added the ability to handle requests at the circulation stage.

2. Added the ability to change the order of protocols in the drop-down list in the request details.

3. Added the ability to change the order of comment templates.

4. Added information about the requester to the ServiceDesk approval list.

5. Added the display of recipients'/DW's e-mails in comments created from e-mails.

6. Added the display of recipients'/DW's e-mails in requests created from e-mails.

7. Added a new type of CMDB data source configuration for the [Agent] database.

8. Added support for Redis when OXARI is running on multiple instances.

9. Added address data of the reporter's location structure to the ticket protocol.

10. Added the ability to configure the preferred language attribute on the person form.

11. Added a new type of working time report broken down by type of working time/person with time entries from the work log.

12. Added new SLA conditions for the custom logical/numeric/dictionary attribute of the reporter's organization.

13. Added the ability to group by configuration items/resources in the New/Closed Tickets report.

14. Added the ability to fully configure the person-to-organization relationship form.

15. Added new dynamic user group conditions for the custom logical/numeric/dictionary attribute of the user's organization.

16. Added a record of the reporter's email address change to the ticket history.

17. Added a search engine for permissions in User Management.

18. Added the ability to configure your own ENDPoint for the S3 file repository.

19. Added a date difference rule condition for configuration items.

20. Added recipient/DW emails in a ticket created from an email as recipient parameters in the ServiceDesk email notification action.

21. Added the ability to group by resolution in the ServiceDesk user report.

22. Added graphical marking of internal comment entries.

23. Added a column with the organizational unit to documents.

24. Added the Closed and Archived views to configuration items.

25. Added support for bookmarks to configuration item relationship forms.

26. Added a new ServiceDesk rule action for adding a workflow stage action.

27. Added the ability to configure the status of inventoried resources.

28. Added the ability to edit a resource/configuration item directly from the ticket details.

29. Added automatic completion of the reporter's email address attribute on the ticket form (based on the reporter).

30. Added the ability to set the resource status as inactive.

31. Added history for changes in the values of configuration item attributes.

32. Added a rule condition for the last action performed in a workflow stage.

33. Added the ability to search for tickets by external key in the global search widget.

34. Added the ability to record working time for billing purposes.

35. Added the option of basic network scanning via the OXARI Linux/Windows agent.

36. Added the ability to configure/deactivate license types.

37. Added rounding of hourly billing in the organization's billing rates.

38. Added new columns to the Ticket List: Organizational/location structure of the service recipient.

39. Added a new ServiceDesk rule trigger event for deleting acceptances.

40. Added the ability to subgroup for the Number/% of ratings in surveys report.

41. Added resource return confirmation functionality.

42. Added a new organization billing type: hourly.

43. Added the option to select the type of working time (normal/for billing) in ServiceDesk working time reports.

44. Added the option to configure a link to the request acceptance/rejection form in the content of ServiceDesk email notifications.

45. Added the option to group/subgroup by the reporting organization in ServiceDesk working time reports.

46. Added the option to display a person's organizational unit in selection lists.

47. Added the option to display the reporting person's location address in the Related Persons widget in the ticket details.

48. Placeholders for user/organization/organizational structure logins have been added to the content of rule actions for email notifications in User Management.

49. A new rule/workflow action has been added to generate a user record card report in a ServiceDesk ticket.

50. Added the ability to use recipient placeholders in the action of sending ServiceDesk email notifications for [Excluded email addresses].

51. Added the ability to synchronize ticket statuses with JIRA.

52. Added a new feature for selecting attachments to be included in emails from tickets in the Forward comment option.

53. Added proxy email addresses to the synchronization of the personal database with the directory service.

54. Added the ability to group activate/deactivate SLA definitions.

55. Added the ability to synchronize ticket priorities with JIRA.

56. Added the display of the condition type in the title of the workflow condition editing window.

57. Added new work log report filters for: working time/time to be settled/person/type of working time.

58. Added the ability to configure the form for the product type.

59. Added the ability to add a new report directly from the new/edit Widget definition form.

60. Added the ability to select location structures for new inventory.

61. Added ServiceDesk rules/workflow condition for JIRA ticket priority.

62. Added information about the operating system in the resource.

63. Added JIRA ticket priority attribute to the JIRA ticket transfer form.

64. Added the billing account attribute (JIRA account) to the JIRA ticket transfer form.

65. Added a condition for ServiceDesk rules/workflow for JIRA ticket status.

66. Added information about navigation to the workflow/rule creator.

67. Improved the functioning of tabs on the request form.

68. Improved sorting and filtering by custom organization attributes.

69. Fixed a bug that caused duplicate requests to be created from the mailbox.

70. Improved the saving of API permissions in User Management.

71. Fixed checking the uniqueness of a new resource against the serial number attribute.

72. Fixed filtering and sorting for the [PL] [EN] [DE] columns in the translation list.

73. Fixed a bug that prevented adding a new product.

74. Fixed a bug that overwrites attributes unavailable on the request form with empty values.

75. Fixed a bug that prevented the removal of a solution from a request.

76. Fixed the operation of assigning a location/organizational structure from the list of people.

77. Fixed a bug that deleted ticket tags after closing the ticket.

78. Fixed synchronization of hosts/virtual machines with HyperV.

79. Fixed closing a ticket from the Kanban view.

80. Fixed filtering on custom dictionary attribute selection lists on the ticket form.

81. Hidden the “Submit comment” option in ticket details by default.

82. Removed the group of supervisors attribute from the form for submitting JIRA tickets.

83. Prevented inactive rules that have already been scheduled for execution from running.

84. Fixed an issue with the workflow freezing when an approval was deleted.

85. The Linux/Windows Agent configuration has been expanded.

86. The web notification configuration has been extended to include the ServiceDesk mobile application.

87. Entries in the work log for deleted tickets have been excluded.

88. Supervisors from the selected JIRA project have been filtered out in the JIRA ticket transfer form.

89. The header of the ticket editing window for the workflow/approval/workflow stage action form has been updated.

Date: 02.10.2025 / Version: 2.0.413.0

1. Columns with configuration elements/resources have been added to the acceptance list.

2. Information about the password policy has been added to the new user registration form.

3. A column with the territorial code of the location structure has been added to the list of resources and protocols.

4. Columns with the location structure/department/MPK/company/organization of the reporter have been added to the work log summary.

5. Amazon S3 has been added as a new file storage repository.

6. The option to resume a report via a link has been added.

7. Added green (active) and red (inactive) user login markings to the list of people.

8. Added columns to the list of reports with response/resolution time [min] and [%].

9. Added automatic opening of the knowledge base (if only one is available) when selecting Knowledge Base from the menu.

10. Added the option to not synchronize user logins when synchronizing user data from the directory service.

11. Added a configurable option for the time period for which we take into account emails from the inbox for creating tickets.

12. Added the option to configure the background image of the login page.

13. Added the option to group by work time type in the work time report.

14. Added a placeholder for email notifications in ServiceDesk rules with the phone number of the author of the last comment.

15. Added a rule action in Document Management for setting the document status.

16. Added alphabetical sorting of attributes by label when importing data files.

17. Added a configuration option in data source synchronization to not update attributes to empty values.

18. Added the ability to configure the new/edit license form.

19. Added the ability to create Widgets in ticket details (for predefined types).

20. Added the ability to configure the view for the ticket list in person details.

21. Added an advanced filter above the list of tickets/entries in the work log.

22. Added a configuration option to require all tasks from the ToDo list to be closed before closing the ticket itself.

23. Added the option to maximize modal windows [], next to the window close icon [X].

24. Added a rule condition in Document Management for the Department attribute.

25. Added a tab with logs in the user portal.

26. Added the assignment of a group of observers to a request from an email, in the case of an address group in DW.

27. Added the ‘Related resources’ attribute in documents.

28. Added the ability to assign documents from the Resource List.

29. Added a placeholder for the document author as the email recipient in the notification rules action for Document Management.

30. Added the ability to import the location/organizational structure in User Management.

31. Added a configurable option for the required type of working time when recording working time in a ticket.

32. Added the missing Scroll in the Widget for announcements in ServiceDesk.

33. Added new parameters for the access level to tickets, i.e.: ticket type/status/priority.

34. Added the ability to group by main/basic category in ServiceDesk user reports.

35. Added a license importer.

36. Added a configuration option specifying whether a given ticket action associated with the ticket change form can be performed without completing that form.

37. Added the ability to configure the default value for the department attribute in documents.

38. Filters have been added to ServiceDesk reports regarding SLA time (response/completion time [min] [%]).

39. The ability to import icons in the category importer has been added.

40. The ability to configure the URL in the ticket category to which we redirect when a given category is selected has been added.

41. Added the ability to specify a ServiceDesk tabular report as an attachment in a rule action for email notifications.

42. Improved the operation of the VNC remote connection from the ticket details.

43. Improved the refreshing of the list of people in the organization details after removing a person.

44. Fixed an issue with losing the selected tab after editing the view (tabular) nested in it.

45. Fixed the advanced ticket filter for the ticket author and the date-time options for the previous week/month/quarter.

46. Fixed cloning of system types/objects in the system.

47. Fixed a bug with disappearing attributes from forms in the case of actions of rules separating a ticket from configuration elements.

48. Fixed sending graphics in emails when using the option to forward a comment in a ticket.

49. Fixed the translation of the triggering event in the rule configuration details.

50. Fixed a bug causing the ticket form not to refresh in the case of conditional visibility of attributes on that form.

51. Fixed a bug preventing the acceptance/rejection of a ticket via a confirmation link.

52. Fixed the update of the display name of a configuration item after editing a resource.

53. Fixed the display of GUI notifications in [OXARI Windows Agent].

54. Fixed a bug that prevented the deletion of a role assigned to an already deleted user group.

55. Fixed filtering and sorting in the configuration item list by Person/Resource/Document columns.

56. Fixed redirection from the knowledge base button to an external link when selecting the Knowledge Base option directly from the menu.

57. Fixed searching for related configuration items in the ticket list (HTML tags in the search box).

58. Fixed saving the completion date in the basic ticket parameters.

59. Fixed sorting columns in the ticket list with remaining SLA time for response/completion.

60. The mechanism for cloning CI document/relationship forms has been improved.

61. Server-side services can now operate regardless of the number of API instances.

62. The Linux agent package has been made available.

63. The assignment of a group of supervisors to a ticket in the work time report for user groups and their members has been included.

64. The option to forward comments from the user portal has been removed.

65. The loading of the list of comments in the ticket details has been optimized.

Date: 03.09.2025 / Version: 2.0.403.0

1. Added display of the ticket subject in the “Related tickets” widget in the ticket details.

2. Added condition for visibility of attributes on the ticket form relative to the selected value in the working time attribute.

3. Added the ability to add a comment from the ticket list in bulk.

4. Added the ability to add a new item to the ToDo list in the ticket details.

5. Added the ability to move items in the ToDo list in the ticket details.

6. Added information about who completed the tasks on the ToDo list in the ticket details.

7. Added an administrative option to log out a user (person).

8. Added Drag&Drop option for the ToDo list in the ticket details.

9. Added the ability to configure the Grid view for the attribute with the selection of persons associated with the document.

10. Added an attribute with login/organization association on the new/edit person form.

11. Added to the password policy, the requirement to change the password on first login.

12. Added data access level for absence types.

13. Added ticket category importer.

14. Added integration with JIRA.

15. Added reporter organization filter in ServiceDesk reports.

16. Added the need to confirm the execution of rules in the list of requests/resources/documents and in the details of these objects.

17. Added the ability to remotely connect to the station from the configuration item details.

18. Added a policy allowing the use of the Smart Switch application on devices with Device Owner for the Android mobile agent application.

19. Added a value hint option for custom text attributes of resources/configuration items/tickets/documents.

20. Added information in the ticket history about which rule/action performed a given update/change.

21. Added an attribute with the rental end date to the resource.

22. Added an option to redirect an email if it is not processed correctly for creating tickets from email.

23. Added the “System” option in the ServiceDesk rule condition for the author of the last change/update to the ticket category.

24. A new ServiceDesk rule condition has been added for the author of the last change/update to the ticket status.

25. A new ServiceDesk rule condition has been added to check whether all ToDo tasks for the ticket have been completed.

26. A history of attribute value changes for configuration item relationships has been added.

27. Added the territorial code of the reporter's location/parent category to the ticket list.

28. Added the option to clone a policy for an Android mobile device.

29. Added comment types for tickets.

30. Added a new ServiceDesk rule condition that checks whether the ticket has been forwarded to JIRA.

31. Added HTML formatting/ability to specify colors for ToDo tasks in ticket details.

32. Added the ability to configure the product form.

33. Added the ability to delete a task from the ToDo list in ticket details.

34. Added import of Tags for virtual machines/hosts from VMWare.

35. Added synchronization of notes for VMWare virtual machines/hosts.

36. Fixed a bug that allowed the same comment to be sent multiple times.

37. Fixed the requirement to re-enter the password when editing the user login.

38. Fixed product type filtering when creating a new product.

39. Fixed a bug that prevented changing the type and category of a ticket to a category located in a folder (without a specific ticket type).

40. Fixed the ticket acceptance mechanism so that this operation cannot be performed multiple times.

41. Optimized loading of permissions for role editing.

42. Filtered out ticket statuses that are not available for a given ticket type when adding a comment.

43. Included data access level when selecting a replacement person when editing/adding an absence.

44. Requests can now be exported to PDF/Excel only for selected items.

45. The action of assigning a person to a resource in the context of a ServiceDesk request has been expanded.

Date: 01.08.2025 / Version: 2.0.391.0

1. Added the ability to synchronize the organizational structure with Google Workspace.

2. Added the number of views/likes/dislikes to the list of knowledge base articles.

3. Added an attribute with a foreign key to the person form.

4. Added the ability to group in the ServiceDesk user report by the values of attributes of resources related to the ticket.

5. An option to revoke the approval of a confirmed report has been added.

6. Added the ability to collectively accept/reject all available acceptances in a ticket.

7. Added email address placeholders to ServiceDesk notifications for all acceptors and persons who have performed any action in the ticket workflow stage.

8. A new ServiceDesk rule trigger event has been added for adding sub-tickets to a ticket.

9. The ability to configure the visibility of elements for the “Basic Parameters” widget in the ticket details has been added.

10. Added the ability to confirm (digitally) the receipt of equipment on the resource transfer protocol.

11. Added the ability to add a person to an organization directly from the organization details.

12. Added tabs with the location/organizational structure in the organization details.

13. Added a tab with tickets in the organization details.

14. Added the option to automatically assign an organization for resources related to the request.

15. Added a ServiceDesk rule action for adding working time.

16. Added columns with the full path of the location/organizational structure in the configuration elements list.

17. Added the date of hardware/software scan in the Agent resource details.

18. Added the ability to define a mask for the ServiceDesk text attribute.

19. Added the option to specify DW in the ServiceDesk email notification action.

20. Added a panel when changing the password with the currently set password policy.

21. Columns with address (city, street, postal code) have been added to the location structure.

22. A system attribute with working time has been added to the ServiceDesk request form.

23. The ability to configure tabs on the ServiceDesk request form has been added.

24. Added the ability to automatically generate a password for a new user login.

25. Added the ability to specify minutes/hours in the date difference condition for the last ticket status change.

26. Added placeholders for the last added user login and automatically generated password in the email notification action.

27. Added the option to skip inactive persons (configuration elements) in the ServiceDesk ticket acceptance process for related configuration elements.

28. Added the display of status for each comment in the ticket details.

29. Added the ability to specify a website address for a person/organization contact.

30. Added a filter for the email address of the ticket author to ServiceDesk reports.

31. Added the ability to restrict AI (ChatGPT) functionality to accounts with the Agent role.

32. Added grouping by ticket submitter to reports for new/closed and overdue tickets.

33. Added the ability to freely configure the form for creating/editing the location structure.

34. Added the ability to assign a workflow form to several people.

35. Added the ability to assign warehouse release protocols to people.

36. Added a placeholder with the email address of the person previously assigned to the resource in notifications.

37. Added the ability to configure subgroups for the ServiceDesk report, Response/Completion Time.

38. Added a system attribute with the working time type to the ServiceDesk request form.

39. Added the ability to trigger a ticket action from a workflow stage action, e.g., assigning a supervisor/adding a task, etc.

40. Added a ServiceDesk rule condition for the email of the author of the last added ticket comment.

41. Added the option to specify the default value [logged-in user] for the ticket attribute with supervisor selection.

42. Added a ServiceDesk rule action for assigning a tag in a Jira ticket.

43. Added a configuration option to automatically go to the resource details after adding a new one.

44. Added a rule action for assigning a ticket handler in Jira.

45. Added integration with MeshCommander.

46. Added placeholders for ticket acceptance/rejection links with an additional confirmation step in the email notification.

47. Added the option to automatically synchronize comments/ticket handlers from Jira tickets.

48. Added a filter for ticket type in ServiceDesk reports.

49. Added a ServiceDesk rule action that allows you to move to a specific stage of a ticket in the workflow.

50. Added the ability to add a login to a user from the new person form.

51. Added the ability to assign the author of the last comment to a ticket from the ServiceDesk rule action.

52. Added the full path of the resource type name to the header of the new resource form.

53. Added the ability to filter data in the ticket attribute for supervisors.

54. Added a column with the location structure type.

55. Added the ability to display the supervisor's position in the “Related People” widget in the ticket details.

56. Added the ability to edit rule actions directly in the workflow action.

57. Fixed IP address recording in the login audit.

58. Improved filtering/sorting of data related to hosts/virtual machines in the list of configuration items.

59. Fixed a bug causing the booking calendar to disappear on the new/edit booking form after attempting to incorrectly process a booking-type ticket.

60. Fixed a bug preventing the selection of a comment template.

61. Fixed synchronization of organizational units to ITM for one and/or several organizations.

62. Fixed an error with assigning an absent person to a report when assigning people according to a queue.

63. Fixed sending email notifications with a list of resources for generating a report.

64. Fixed history recording for changing an organization in a resource.

65. Fixed recording license keys in the License Management module.

66. Optimized data retrieval in organizational/location structure attributes on various forms.

67. Optimized data retrieval for the contacts attribute on the person/organization form.

68. Optimized data loading on the form for assigning a person to an organization.

69. The position filter in the person list has been modified to allow any phrase to be entered into a unique selection list.

70. The ability to define the type of working time for the log has been extended from a flat structure to a tree structure.

71. The display of date and time data for standard/non-standard attributes in various lists has been standardized.

Date: 01.07.2025 / Version: 2.0.375.0

1. Added checking for missing permissions for rule configurations in all modules.

2. Added information in ticket details about the absent person to whom the ticket was originally to be assigned.

3. Added ability to configure what items are to be displayed in the Related Persons Widget in ticket details.

4. Added the ability to inherit the attribute, user group of the requester in the action of adding a new task/request.

5. Added ability to rate knowledge base articles.

6. Added configuration filter for group name in the submission attribute, submitter's user group.

7. Added ability to select the type of configuration item from the tree structure for adding a new allowed CI relationship.

8. Added inheritance of sub-attributes for request relationships with configuration elements in the action of adding a new task/request.

9. Added information about the manager(s) of the group in the user group summary.

10. Added number of views for knowledge base article.

11. Added a column with the type of action in the list of rule actions.

12. Added ability to determine usefulness/unusability of knowledge base article.

13. Added integration with MS Teams, ability to send notifications.

14. Added notification placeholders for report relationship attributes with configuration items.

15. Added new data access level for absences.

16. Added the ability to assign a manager to a group of users.

17. Added the ability to define a ticket number mask for a ticket category.

18. Added ability to configure rules for knowledge base.

19. Added trigger event in knowledge base rules for article evaluation.

20. Added email notification action for knowledge base rules.

21. Added possibility to assign people to knowledge base article in different context(reviewers/editors/co-authors).

22. Added new option for password policy ‘Maximum number of incorrect password attempts to reset to factory settings’ for mobile device.

23. Added the ability to synchronize the personal database with Google Workspace.

24. Added ‘User has subordinates’ filter for reporting attribute.

25. Added ability to configure custom statuses for knowledge base items.

26. Added knowledge base rule trigger events for assigning people to knowledge base article in different context(reviewers/editors/co-authors).

27. Added placeholders for recipients of email notifications regarding people assigned to knowledge base article in different context.

28. Added possibility to add knowledge base article to favorites.

29. Added knowledge base rule actions for publishing/archiving/setting article status.

30. Added knowledge base rule trigger events for article rating/liking/unliking.

31. Added rule trigger event for assignment/update SLA for response/resolution.

32. Added ServiceDesk rule action for assigning a user for related resources to a request.

33. Added Widget with favorite knowledge base articles.

34. Added ability to define last/next review of knowledge base article.

35. Added Placeholders for the content of email notifications regarding the knowledge base article and its last review.

36. Added option for authorization to the System via Google account.

37. Added rule condition for Resource Management to check if the value of selected attributes has been updated.

38. Added a new knowledge base rule condition for the last article evaluation.

39. Added new knowledge base rule condition for date difference.

40. Added default knowledge base rules for updating the status/publication/archiving of a knowledge base article.

41. Added possibility to add on-call in ServiceDesk.

42. Added new Widget with current on-call in ServiceDesk.

43. Added ability to clone reports.

44. Added email notification placeholders for the last knowledge base article added to favorites.

45. Added support for knowledge base rules for scheduling activity.

46. Added option to check if the author of the last comment is the recipient of the service in the rule condition submission for the last added comment.

47. Added option to define translations for knowledge bases/categories and articles.

48. Added option to add a submission from the knowledge base article level.

49. Added advanced filter(AND/OR tree), for knowledge base article search.

50. Added ability to sort in knowledge base article search.

51. Added predefined filters for global search of submissions.

52. Added possibility to select related people to the knowledge base article as acceptors in ServiceDesk request workflow.

53. Added ability to version knowledge base articles.

54. Added ability to define a new view for logging audit.

55. Added permission and ability for a user to download an attachment attached to a person.

56. Added placeholders of email notifications for changes in the values of resource attributes.

57. Added display of the full path of the requester's location structure in the request details.

58. Added contact information and location structure of the service recipient in the request details.

59. Fixed an error preventing the user from generating a protocol due to incorrect permission checking.

60. Fixed visibility of configuration items associated with an organization with an inactive relationship for the corresponding configuration in data access levels.

61. Fixed bug displaying deleted User Logins.

62. Fixed bug causing the menu for documents not to be visible by a user who is an Agent.

63. Fixed bug duplicating notification for assignment of a person to a ticket when a rule for assignment of a caregiver group and caregiver is in effect

64. Notification placeholder overrides for ticket work log entries have been corrected.

65. Fixed marking of notifications from an email with an unread new comment.

66. Fixed stopping running time accrual, when closing a submission.

67. Improved filtering and sorting in the data access levels statement.

68. Improved saving of Request Tags from the request closure form.

69. Improved the operation of rule actions for setting the category of a request before it is registered.

70. Improved operation of acceptance in the workflow, in the case of configuration of the submission workflow with undo to the previous stage.

71. The generation of *.MSI package for Windows Agent has been improved.

72. The automatic system updater for Linux has been updated.

73. Restored the ability to specify the number of selectable elements for the elements attribute of
    request configuration directly on the form.

74. Changed the logic for assigning a caregiver from a caregiver group to a request by queue.

75. It has been made possible that CMDB data synchronization regarding virtual machines can work in a schedule.

76. It has been made impossible to approve/add warehouse documents with items without locations, in case for a given warehouse, such locations are configured.

Date: 09.05.2025 / Version: 2.0.365.0

1. Added an update task (e.g. change of server address) for a mobile device (Android).

2. Added the ability to filter survey forms from the ServiceDesk form set.

3. Added functionality of waiting conditions(triggered for appropriate value), in
   workflow configuration.

4. Added the ability to assign a user role, directly from the level of adding/editing a user login.

5. Added ability to mark a person as VIP.

6. Added a new attribute for the request to specify the recipient of the service (person).

7. Added ability to terminate Windows agent(without resource).

8. Added possibility to access the person database from the user portal.

9. Added condition in dynamic user group for checking VIP parameter.

10. Added a new section in the main menu for Windows Agent Management.

11. Added password policy configuration for user logins.

12. Added a new Placeholder for the email address of the previous person assigned to the asset in the Asset Management notifications.

13. Added new Placeholders for the display name/value of the last resource assigned to a
    notification in ServiceDesk notifications.

14. Added a rule condition for comparing date-time attributes in the module Asset Management.

15. Added columns with the full path of the location/organization structure in the people statement.

16. Added rule action for setting the status of resources associated with a request.

17. Added landline/FAX number information to the person's details in the data section contact information.

18. Added display of full organizational and location structure path in person details in organization data section.

19. Added missing permissions for inventory and licenses in the Asset Management module.

20. Added ability to filter the reservation(request) calendar by a specific resource or type of
    resources.

21. Added option to Observe from the list of requests.

22. Added ability to display attribute values of reservation requests in the list of requests.
    submissions.

23. Added Category ID as Placeholder in rule action for HTTP request.

24. Added automatic logout of a user after deactivation/deletion in the system or
    password change.

25. Added display of Link(hyperlink), in custom request attribute, in case of
    specified value of the attribute.

26. Added a new visibility condition for ticket attributes relative to the ticket source.

27. Added a column with the Subject of the request to the work log.

28. Added a new filter to filter out submissions assigned to direct
    subordinates of the user.

29. Added interpretation of system translations for the new User Portal Widget for
    setting up notifications.

30. Added the ability to navigate to the list of requests for a specific value in a tabular report of type 'User' in the ServiceDesk module.

31. Added new rule condition for document status.

32. Added possibility to pass resource identifiers(inventory numbers) in Link.
    to the request form, in order to complete them automatically.

33. Added a new attribute of the request, user group of the requester.

34. Added grouping by date in the report average response time/serviceDesk SLA completion,.

35. Added new approval parameter for the requester's user group manager.

36. Added option for notifications via GoogleChat.

37. Added placeholder for the person last assigned to an asset in notifications
    Asset Management.

38. Added ability to configure the types of service times.

39. Added option for group activation/deactivation of workflow definitions.

40. Added filtering option for all date-time attributes “Earlier than X days” with
    configurable number of days in ServiceDesk reports.

41. Added refreshing of the last activity of the mobile agent(Android), after receiving a task from the server.

42. Added service recipient to the rule action of creating/updating/deleting CI relationships based on a notification.

43. Added optimization of the global submission search engine.

44. Added ability to display custom attributes of a request in the Widget
    Permissions/Accesses.

45. Improved display of floating point custom attribute values in the
    resource/configuration element listings.

46. Optimized the mechanism for retrieving data on allowed/barred accounts
    Windows users with administrative privileges in the resource statement.

47. The generation time of ServiceDesk user reports has been optimized.

48. The retrieval of the organizational and location structure tree was optimized.

49. Improved deletion of items in the workflow configuration.

50. Updated permissions for access to rule configuration in individual modules.

51. Isolated the queue for the rule action, concerning HTTP requests, to avoid potential
    problems with delays in executing requests to External Systems.

52. Additional enhancements have been made to improve the security level of the application.

53. Visual changes have been made to the New Acceptance form for circulation configuration

Date: 02.04.2025 / Version: 2.0.340.0

1. Added integration with Kasey.

2. Added new ServiceDesk rule condition for the name(mask) of the last added circulation stage action.

3. Added possibility to generate transfer/return protocol of resources from the list of resources.

4. Added possibility to select logged-in person for stock document print template.

5. Added columns with superordinate and subordinate documents to document list.

6. Added new rule action for adding a new absence based on a request.

7. Added new resource rule action for setting/deleting location structure.

8. Added placeholder for resource link in email notification template.

9. Added dynamic group condition to check if the user manages any organizational or location structure.

10. Added “Uses - MPK” column in the resource list.

11. Added the ability to specify a custom data source such as organizational structure, location or person for the new notification attribute.

12. Added a new filter for the requester attribute, filtering out persons from the organizational or location structure that is managed by the logged-in person.

13. Added user account information for resources with Windows agent installed.

14. Added the ability to navigate to requests in reports with the “New/Closed” request type.

15. Added a new trigger event in rules for registering a new user account in the system.

16. Added a new ServiceDesk rule condition for the author of the last category change(update).

17. Added display of person's custom attributes in detail view.

18. Added a new SLA condition for a group of ticket maintainers.

19. Added ability to select time unit for ServiceDesk reports with working time.

20. Added marking of disallowed user accounts with administrative privileges.

21. Added ability to check Regex expression for rule conditions for subject/description/comment content of a ticket.

22. Added a new column for the list of actions with the name of the rules/circuits in which the action was used.

23. Added a new Widget for the user portal, with a search engine for ticket categories with the possibility to report a case, without selecting the type of ticket(Incident/Request).

24. Added default rule for station name update in ITM.

25. Added ability to display all/allowed/prohibited user accounts in the resource list, for stations with Windows agent installed.

26. Added new ServiceDesk report type, number/% of completed surveys vs. number of requests.

27. Added new ServiceDesk report type, number/% of ratings in surveys.

28. Added new filter for ServiceDesk reports, created (number of days) with operator: equal/greater or equal/less than or equal.

29. Added the ability to choose how to display the form(e.g. notifications), as a grid or each column(section) independently.

30. Added “unassigned” option in ServiceDesk rule conditions for the caregiver/service company group.

31. Added configurable ability to change background graphics on login page.

32. Added ability to search by requester in global search engine.

33. Added possibility to filter by user group in requester attribute in ServiceDesk form configuration.

34. Added a new filter for request list configuration(advanced), which filters out requests from subordinates of the logged-in user.

35. Added the ability to add an acceptance from the Acceptance Widget in the request details.

36. Added the ability to define a Tag list for a category, with the ability to search by Tag in the user portal.

37. Improved display of organizational structure/location name in tree structure for long names.

38. Corrected generation of request number for global mask.

39. Corrected an error that prevented the closing of a request if there was “not completed” work time in the request.

40. Fixed saving/editing of a configuration item with a custom multiple-choice attribute for a button check group.

41. Fixed paging in the ServiceDesk acceptance list.

42. Improved the operation of the notification for pending approvals in the application.

43. The interface for editing/adding a new category has been updated.

44. Optimized retrieval of tree organization/location structure in selection lists.

45. Implemented inheritance of ticket maintainers from parent to subordinate, for ServiceDesk rule actions for adding a new ticket.

46. Automatic assignment of workflow to automatically created requests has been enabled.

Date: 03.03.2025 / Version: 2.0.328.0

1. The grouping mechanism for the list of notifications in the Kanban view has been expanded.

2. Added a column with the requester's phone number in the request list.

3. Added advanced filtering(AND/OR) in resource view.

4. Added new condition in SLA for related configuration items.

5. Added new trigger events for adding new workflow stage action to execute/execute workflow stage action.

6. Added new Placeholders for email notifications: person assigned to execute last added workflow stage action/person assigned to pending workflow stage actions to execute.

7. Added new rule action for synchronizing project data with GitLab.

8. Improved filtering/sorting in documents for contractor organization.

9. Improved deletion of subcategories of requests.

10. Added grouping by person in Widget for workflow action.

11. Added a new column with the name of the workflow/current workflow stage in the ticket list.

12. Improved Agent data synchronization performance in data sources.

13. Made it possible to associate a request with any organization from the request form.

14. Extended permissions for a role in the CMDB module.

15. Added a trigger event for mentioning a person in a comment.

16. Added the ability to copy rule actions.

17. Added attribute with Fax number for contact.

18. Added attribute with employment start date for a person.

19. Added the ability to add the last mentioned person in the comment as an observer of the request.

20. Added last mentioned person as Placeholder in email/www notifications.

21. Fixed bug preventing the closing of a notification, in case of infinite work time in the notification.

22. Added “leave screen on” parameter to Kiosk profile for mobile devices.

23. Added rule condition for submissions with pending workflow stage actions to be executed.

24. Added date range/all day option for new absence.

25. Added placeholder for notifier location structure in email notifications.

26. Improved the “dark” style.

27. Added default rule for mail notification to the person mentioned in the notification.

28. Added default rule for web notification to the person mentioned in the notification.

29. Added ability to specify “Display name” for user group.

30. Added ability to group by date in % SLA report.

31. Improved responsiveness of user panel on mobile devices.

32. Added a new ServiceDesk rule condition for the name mask of the last added workflow stage action to be executed.

33. Added ability to select ticket type, when adding a new related ticket from details.

34. Added automatic opening of the ticket editing form after changing the ticket type along with the category.

35. Added default rule for decommissioning a station in ITM after deleting a resource.

36. Added automatic restoration of Windows Agent, archived and/or decommissioned , when it is rebounded.

37. Added the ability to cancel a task sent to a mobile device.

38. Improved validation, for creating/editing an existing report.

39. Added a new default email notification template.

Date: 05.02.2025 / Version: 2.0.324.0

1. Added new authorization type 'OXARI, in rule action, HTTP requests.

2. Added parameter to disable SSL in rule action, HTTP requests.

3. Fixed bug preventing assignment of observer/group of observers from request form.

4. Added new option, domain synchronization: 'Skip prefix/suffix of watcher group name when creating it'.

5. Fixed bug with Placeholder of request number for rule notifications in schedule.

6. Updated the mechanism/how to check permissions in the console.

7. Added a new rule action for adding a comment in the notification of another OXARI instance.

8. Improved resource import for Provider/Organization columns.

9. Added custom resource attributes for email notification template.

10. Added a new notification type: Change, in Customer navigation widget.

11. Added observer group to ServiceDesk report condition.

12. Added visibility condition on the form for the notification attribute based on the notification priority value.

13. Added ServiceDesk rule condition for the existence of a related parent/subordinate ticket.

14. Added the ability to select a person for visibility/execution of the workflow stage action.

15. Added observer group to the configuration of the circulation stage action.

16. Added Placeholder for notifier's email/phone in the content of ServicDesk notifications.

17. Improved the performance of removing caregiver actions in circuits.

18. Improved search for contacts in organization details.

19. Added the ability to assign approval for configuration items, e.g. if a supervisor is selected, in the approval configuration in the circulation.

20. Added the ability to add a new/delete/edit circulation stage action from the request details.

21. Added new condition for SLA: 'Related configuration items' in SLA.

22. Added 'All Agents' parameter for action/form/circulation acceptance configuration.

23. Fixed bug with Placeholder for service company assigned to ticket for rule notifications in schedule.

24. Added a new Widget with the most used ticket categories for the logged-in user.

25. Fixed bug preventing editing of knowledge base.

26. Fixed synchronization of user groups with more than 1500 members.

27. Changed the logic for displaying contacts in organization details to directly assigned to the organization.

28. Added user profile column in resource software.

29. Added 'Watcher', 'Last assigned watcher' parameter for action/form/circulation acceptance configuration.

30. Fixed refreshing of the Acceptance Widget in the submission details, after adding a new one.

31. Included 'Persons related to CI given relationship' in related persons parameters in submission stage action.

32. Added new Placeholders for the last assigned request supervisor: phone, position in the notification template.

33. Added new permissions for Settings -> Data Sources.

34. Added new filters for start and end date in notification reports for job log.

35. Added filter, searching for installed software(advanced filter) for resource in view edit.

36. Added Placeholder for the position of the author of the last comment in notification templates.

Date: 08.01.2025 / Version: 2.0.321.0

1. Prevented the user group type from being overwritten after synchronization with the domain.

2. Added template selection for comment attribute on ticket forms.

3. Improved UI in the client navigation widget in dark mode.

4. Added in the Supervisor Assignment action the ability to select the type of CI relationship based on which, in conjunction with the configuration element, we determine the supervisor of the request.

5. Fixed the formatting of comments from the ticket resumption form.

6. Added ServiceDesk rule action for splitting the request against configuration items.

7. Added new authorization type 'Webcon', in rule action, HTTP requests.

8. Added option to cancel stock document.

9. Disabled TIN uniqueness check from inactive organizations.

10. Cloning of rules and workflows has been improved.

11. Added the ability to add a group of request watchers based on CI relationships.

12. Visual changes for the circuits diagram.

13. Added ability to configure a rule for a call from a resource list/resource detail.

14. Added new reports for duplicate resources.

15. Added ability to group by request type in overdue requests report.

16. Improved filtering by alternates in the people list view.

17. Added ability to configure filter for Name/Description in ticket attribute for configuration items.

18. Added ability to select custom attributes of related resources in the ticket list.

19. Added ability to configure the request form for circulation stage actions.

20. Added new reports in CMDB, for MTTR, MTBF, MTTF indicators.

21. Added ability to associate a specific person with a circulation stage action.

22. Added columns with CMDB relationships in the list of resources.

23. Added list of requests in person details.

24. Added new predefined attribute for configuration items: deployment date.

Date: 06/12/2024 / Version: 2.0.317.0

1. Added a column with the number of actions in the rule in the list of rules.

2. Added a new trigger event for ticket rules: 'Before registering a new ticket'.

3. Added supervisor <-> subordinate structure in graphical form for specific person.

4. Improved navigation to requester's organization in request details.

5. Added link for contact name in ticket details, leading to person's card.

6. Added a new custom rule action for synchronizing the personnel database with Developer System.

7. Added option for downloading Excel file before and/or after resource import with appropriate row coloring.

8. Added configuration option for displaying comments from subordinate submissions in the parent submission.

9. Improved the performance of Mension in comments.

10. Allowed to configure private mode for location profile.

11. Fixed bug that prevented updating protocols.

12. Added filter for related resource attributes in ticket reports.

13. Added captcha for submissions from anonymous portal.

14. Added ability to confirm receipt of resources.

15. Added new rule condition in resources for the type of the last generated protocol.

16. Corrected condition for logical attribute of submission(True/False) for closing form.

17. Added new attributes such as KRS/REGON to organizations.

18. Added new permission for selecting columns on Grid views.

19. Fixed display of Check type control on red skin.

20. Added check for the number of serial numbers entered in stock documents.

21. Added ability to configure statuses for ticket categories.

22. Added automatic addition of email recipients as watchers, for submissions created from email.

23. Added a new condition for visibility of attributes on the form regarding user membership in a dynamic group.

24. Increased the timeout for connection and data retrieval from VMWare.

25. Fixed an error causing the same inventory numbers to be generated for resources received through a stock document.

26. Fixed closing of requests when the closing form contained a status and comment.

27. Added a web message recipient in the notification list/queue.

28. Added option for storing system login password in MD5 format.

29. Improved the operation of the rule date difference condition for document management.

30. Added option to define string display format for selecting a person from the list. Default is First Name/Name and Login.

31. Improved operation of rule action for setting logical value(True/False) of resource attribute.

32. Improved the display of Vice/Deputies in the person list.

33. Added subgroup option for overdue ticket report.

34. Corrected reset of request details view with assigned category.

35. Added identification number to the person.

36. Added new report in notifications: New/Closed/Expired Requests.

37. Added ability to view resources from warehouse/warehouse location.

38. Fixed the operation of the rule in the scheduler for document management, preventing multiple mailings.

Date: 12.11.2024 / Version: 2.0.316.0

1. Added predefined form for types of information system configuration items and dataset for new installation.

2. Added the ability to select several items in the software statement and go to resources.

3. Added possibility of group activation/deactivation of rules.

4. Added EN versions of resource protocols for new EN installation.

5. Added IMSI number to resources.

6. Added ability to add group people to single or multiple user groups.

7. Added approval details for permissions/accesses in employee card.

8. Added object pagination for data synchronization from directory service.

9. Added option for inheriting organizational unit/location/cost center from user for issuing resource from warehouse.

10. Added option for resetting organizational unit/location/cost center from user when returning resource to storage.

11. Added PESEL field to the person.

12. Added ToDo task list to the request protocol.

13. Added rule condition for current stage of request in circulation.

14. Added resource attribute “Last seen” in rule condition for date difference.

15. Added supervisor/subordinate structure graph.

16. Added ability to select attachments in the send mail action for resources.

17. Added new trigger event in rules for generating new resource protocol.

18. Added default sorting by creation date for the list of protocols in resource and person details.

19. Made it possible to edit a report in the modal pane, directly from the Widget on the Dashboard.

20. Visual changes have been made to the ToDo task Widget in the submission details.

21. Introduced the request number in the filename mask of the request protocol file exported from FastReport.

22. Functional/visual changes have been made for request type selection.

23. Introduced a “mention (mension)” option in ticket comments.

24. Introduced translation option for prompts in attribute configuration.

25. Improved search Widgets

26. Optimized loading of organizational units in the configuration of synchronization with the directory service.

27. Improved display of icons in categories.

28. Fixed marking of attribute as required in form template configuration.

29. Fixed bug in resource import preventing updating the organization field for a resource.

30. Fixed bug not taking into account the organization unit configuration for the default role of service request supervisor.

31. Fixed bug preventing display of resource condition in reports.

32. Fixed filtering by condition type in the configuration of start conditions for workflows.

Date: 22.10.2024 / Version: 2.0.311.0

1. Extended the HTTP request action in ServiceDesk rules with additional actions: DELETE/PATCH and predefined authorization types.

2. Added the ability to select multiple products in the AssetManagement -> Software Summary report with the option to go to resources.

3. Added a new access level for contacts.

4. Added ability to assign a schedule to a configuration item.

5. Added option -> “Assigned to me as acceptor” in the filters of the ServiceDesk report.

6. Added new “Diagnostics” section in Settings.

7. Added new column -> Last seen in resources.

8. Added ServiceDesk configuration option to automatically add generated protocols as attachments to requests (default: enabled).

9. Added private mode to location profile in mobile device management.

10. Added refreshing the view of related documents in the resource details when a new document is added/deleted.

11. Added ability to navigate to the list of requests from filtered requests from the ServiceDesk Global Search Widget.

12. Added ability to add a new ticket from the resource details/list.

13. Excluded “hanging” acceptances for closed requests from ServiceDesk Widget “Acceptances”.

14. A new request type -> Change has been introduced.

15. Dashboard configuration mechanism has been improved.

16. Visual changes for AI options from ServiceDesk comments.

17. Prevented from assigning inactive people to requests.

18. Fixed a bug related to editing the resource user/manager.

19. Fixed the translation mechanism in the 'Customer Navigation' Widget.

20. Fixed selection of existing condition in rules.

21. Fixed bug with lack of product display in resource details.

22. Fixed error of creating request with attribute of service companies.

23. Corrected placeholder for service company name in ServiceDesk notification action.

24. Corrected error with failure to load resources in the employee record card.

25. Fixed error with lack of data sorting for rules in the schedule for ServiceDesk.

26. Fixed error of adding a new stock document, causing the message 'Unable to add document without items' to be displayed, in case the items exist.

27. Fixed the error of adding a new warehouse document, causing the message 'Cannot add a document without items' to be displayed, in case these items exist

Date: 04/10/2024 / Version: 2.0.306.0

1. Added additional formatting tools in the knowledge base article editor.

2. Added the ability to delete the license.

3. prevented from saving the configuration of synchronization with the domain without selected filters.

4. Added ability to delete/edit work log entries from ticket details.

5. Improved display of attributes with multiple values for access/privilege relationships on the access/privilege update request form for the corresponding person.

6. Added option to inherit access/privileges by substitutes.

7. Restored functionality for maximize/expand buttons for ticket comments in ticket details.

8. Added a new resource status archived.

9. Added default rule for setting resource state to archived after archiving action.

10. Added default resource views for archived/deleted resources.

11. added manager/group to manage location structure.

12. Added new parameters for approval: manager/group managing the declarant's location structure.

13. Added location/organization structure to CI relationship.

14. Modified the mechanism for assigning/updating the SLA after changing the request parameters.

15. Added ability to preview/download logs from domain synchronization.

16. Added the ability to specify the position of supervisors who can be assigned to approval in the workflow.

17. Added a user group condition in the rule condition for author/submitter parameters of reports.

18. Added user login column in persons.

19. Introduced rule trigger event translations.

20. Added ability to view stock documents from product level.

21. Added ability to return/transfer resources from person details.

22. Added translations for resource states.

23. added minute interval for task scheduling.

24. Added language selection in OXARI installer.

25. Added history from resource assignment in person details.

26. Added domain information in person selection lists.

27. Added display of requestor's location structure in related persons in request details.

28. Added new rule condition for CI relationship to check if the relationship is active.

29. Added automatic deletion of resource relationships after liquidation/archiving of the resource.

30. Added ITM agent ID in the resource list and details.

31. Added option to select Kanban view in request list.

32. Added link to the resource with agent from the request details.

33. Added minutes option to rule condition for date difference.

34. Added question when assigning a license to a resource to which that license is already assigned.

35. Added location structure attribute to document.

36. Added dark style.

37. Added default rules for decommissioning/archiving/restoring a resource.

38. Added information about the type of rule action in the edit window.

39. added ability to restore a resource from decommissioned/archived.

40. added license keys in the license statement.

41. Added rule action to add user to domain group based on CI relationship.

42. Allowed to set an organization as inactive.

43. Added a new condition for dynamic group to determine whether the user has subordinates.

44. Added access level for subordinate resources.

45. Added ability to assign several observers to a request at once.

46. added ability to add new AI Prompts.

47. added comments to submission history.

48. Changed the default view in ticket history to tabular.

49. Added configuration option to add a comment to a closed notification as an internal entry.

50. Added placeholder for notifications defining the author of the last entry of the ticket history.

51. Added attribute with organization email address mask, allowing, among other things, to link email notifications to a specific organization if the email address is not in the contact database.

52. Added information about required fields when editing a resource from the details level.

53. Added new attributes to resource protocols -> [TotalPhysicalMemoriesCapacityInGB], [TotalDiskDrivesSizeInGB].

54. Added ability to group by resources in request reports.

55. Added the ability to check in the rule condition for the author of the last comment whether he/she is an observer of the submission.

56. Filter added: 'Assigned to me as a member of a watch group' in ticket reports.

57. added permission for adding comments as internal entries.

58. Added ability/authorization for deleting watcher group from related people widget in ticket details.

59. Added ability to define a default form for approvals created directly from a submission.

60. Added update date to the submission.

61. Added display of comment attachments in the 'Attachments' Widget in the submission details.

62. Added active/inactive column for person in CI relationship.

63. Improved filtering by related person column in document list.

64. Added information about configuration items in 'Acceptances' widget in submission details.

65. Improved editing of permissions/accesses in person details.

66. Improved resource import for files with 'empty' lines.

67. Exports to Excel have been optimized.

68. Added option to priority matrix to exclude categories.

69. Added marking of expired documents with a red frame(applies to the documents tab in person details).

70. Added navigation to notification list from notification list widget.

71. Added option to send notifications to a group of recipients instead of a single email address.

72. Allowed to remove attachments from comments.

73. Prevented from deleting system notification sources in the configuration.

74. Added marking of automatic ticket update entries in history as system(e.g. resulting from rules).

75. visual changes to the knowledge base.

76. Improved approval of stock documents from the list.

77. Added ability to define priority list for categories.

78. Added ability to add a new resource/requestor/request organization/contact from the new request form.

79. Added model/manufacturer/serial number information in Widget related resources in submission details.

80. Added photo attribute to the resource.

81. Improved sorting of attachments by date in submission details.

82. Added ability to set internal entry in comments as default.

83. Added ability to display the last comment in the submission record.

84. Added Placeholder for the email addresses of the members of the group watching the notification with Agent role.

85. Added a new definition for the ticket resumption form.

86. visual changes to the contact list in the organization details.

87. Added a list of people belonging to the organization in the details view.

88. Added permissions for viewing related person(person details view) resources/protocols/permissions-access/documents/attachments.

89. added option to clone roles.

90. Added Attachments option in rule action for email notifications.

91. Added mail configuration column to notification list.

92. added Envelope tag(for new/unread) comments in Notification List Widget.

93. added integration with VMWare.

94. Added column with submitter's organization to work log list.

95. Added automatic addition of configuration item of person type, when adding a new person in the system(user management).

96. Added column with person organization to CI relationship.

97. Added rule action to remove user from group based on CI relationship.

98. Added option for testing email box configuration.

99. Added display of database ID of a category in its edit.

100. added cost center column to resources.

101. added integration with SMSEagle.

102. Added option to inherit a person's location/cost center to a resource when a user is assigned.

103. Added support for Microsoft Graph as an outbound mail server.

104. Added ability to define billing for an organization.

105. Added logical value condition for person custom attribute in rules.

106. Added ability to generate billing report.

107. Added Placeholders for email notification with address(city/street/postal code/country) of notifier.

108. Added Placeholder with email address of notifier's supervisor.

109. Improved formatting of custom numeric attributes of notification in Attributes view for notification details.

110. Improved editing of Tags in the basic parameters of the request.

111. Added ability to clone dynamic user group.

112. Added ability to map the last logged in person to a user in a resource.

113. added a new trigger event for adding a new task to a ticket.

114. added ability to clone rules.

115. Added the ability to delete mailbox configurations, even if there are any requests associated with it.

116. Fixed rule condition for date difference in documents.

117. Added hiding client secret, when editing mail configuration for OAuth.

118. Fixed an error preventing approval of a request from a rule action.

119. Added report for billing organization cost vs. log hours.

120. Visual changes in the serial number editor for stock document items.

121. Added ability to add several allowed relationships at once for a specific CI type.

122. Added column with allowed CI relationships to CI types.

123. Added a column with the name of the mailbox configuration to the request list.

124. Optimized the loading of organizational units in domain synchronization configuration.

125. Added a column with the name of the storage in the resource list.

126. added software summary in Asset Management reports.

127. added description field to CI relationship type.

128. Automatic language detection on login page.

129. Added possibility to display several attributes with resource selection on the request form.

130. Added information about the substituted person as the person assigned to the request in the details view.

131. Fixed error with adding contacts to a person.

132. Added a confirmation question when assigning a request to itself that is already assigned to another person.

133. Added the ability to add a new product type from the new product form.

134. Added associated stock documents with the person in the person details view.

135. Added binding of resource transfer protocol with the person when generating it.

136. Added request number in the protocol name.

137. Added placeholders for the email address of the manager/group managing the resource location structure in the email notification rule action.

138. Fixed error with displaying related documents in resource details.

139. added Placeholder with notification ID to rule action.

140. Added conditional style formatting for list of notifications/configuration items/resources/documents.

141. Added option to assign maintainers sequentially within a support group in the rule action.

142. Added automatic creation of configuration items, when importing resources that are also configuration items.

143. Added option to add new/edit/delete domain controller/organization/schedule from the domain synchronization configuration form.

144. Fixed a bug with assigning a circulation form to a person who is absent and has a replacement set.

Date: 30.01.2024 / Version: 2.0.271.0

1. Added column with automatic number from inventory number mask to resources.

2. Added the ability to configure a global request mask for all types with the option to reset the automatic number in each year.

3. Added license management module.

4. Added a column with the cost center to which people belong in the equipment issue report.

5. Improved inheritance of permission/access relationships in CMDB from user group to members, for the type of relationship created by the user.

6. Added the ability to specify the request type in the 'New Request' Widget definition.

7. Visual changes in resource/user/mobile device/document management modules.

8. Optimized loading of people list in user management.

9. Improved filtering by full path of location structure in resource management.

10. Introduced the ability to add a configuration item from the request form.

11. Added the ability to configure blocking the creation of requests by the same user in a category, in case the previous request has not yet been completed.

12. Added appropriate marking of deactivated user accounts in the directory service.

13. Added a new action in rules for user management to add a new ticket.

14. Added a new trigger event in rules for user management for deactivating a person.

15. Improved refreshing of data in the Basic Parameters widget of a ticket.

16. Updated the appearance of comments in ticket details.

17. Added support for 'UltraVNC reverse connection'.

18. Fixed bug allowing to add comment from email to closed/confirmed ticket.

19. Fixed the option to preview the ticket form from its configuration level.

20. Added ability to grant/revoke/update permissions from a single ticket form.

21. Added a column with the category of the request for the work day.

22. Added condition with type of configuration item to rules/workflow.

23. Improved configuration item filter by name.

24. Improved operation of task schedule with selection of days of the week.

25. Added the ability to manually add an approval to an active Workflow step.

26. Added ability to search for related people in document management.

27. Added dictionary attributes condition on the sub form of the request.

28. Added SIM card information in mobile device details.

29. Added ability to configure Placeholders for ticket attributes in the action content for ticket subject updates.

30. Added ability to configure Placeholders for parent/subordinate submission attributes in email notification subject.

31. Added Placeholder for notifier cost center in notifications.

32. Added BC and BCC to comment forwarding options.

33. Added configuration items and Notification Tags in advanced filters for reports.

34. Added option for user to accept/reject remote connection via VNC.

35. Added new Placeholder with notifier ID/identifier of default notification list view in notifications.

36. Improved adding attachments to document from document form.

37. Added rule conditions for the state/logical value of a resource.

38. Added Placeholder for the email address of the managing org. unit of the notifier in notifications.

39. Updated the UI of the user panel.

40. Improved generation of time report in grouping by person over time.

41. Added the ability to specify a domain when logging into the portal.

42. The official version of the Windows OXARI agent has been released.

43. Provided software/hardware scans for resources with the agent in the resource management module.

44. Added a trigger event in rules for registering a new request (regardless of type).

45. Added ability to automatically accept a person with a position in the requester's department.

46. Added support in OXARI agent for MSRA.

47. Updated UI components to the latest version.

48. Added ability to block the creation of submissions by the same person in the category without first completing the survey in the previous submission.

49. Added ability to sort columns in table report for submissions.

50. Optimized/improved execution of rules in the schedule.

51. Corrected the date difference condition in rules for submissions.

52. Added ability to delete form definitions.

53. Added missing Placeholder serial number of the last assigned resource to a notification in notifications.

54. Added rule condition in CMDB relations for date difference.

55. Added ability to group by configuration items in notifications report.

56. Added rule action for assigning a workflow to a notification.

57. Fixed bug preventing time reports from displaying on ServiceDesk Dashboard.

58. Added default sorting for time log comments/entries in ticket report.

59. Added ability to define a manager as a user group for an organizational structure.

60. Added ability for the manager to automatically accept the organizational structure to which the requester belongs.

61. Added view of graphical elements in the content of the comment/description in the notification list.

62. Improved view of attachments from comments in submission details.

63. Added the ability to automatically (with a question), remove assigned persons to the notification who do not belong to the assigned support group.

64. Corrected a bug that prevented the completion of working time when closing a request.

65. Added condition of requester parameters in the workflow.

66. Added rule action to set the dictionary value of the request attribute.

67. Added trigger event for completing survey in request rules.

68. Added protocols to resource details.

69. Added columns for request creation/closing date, requestor org/location unit in workflow log.

70. Fixed setting of default value for comment attribute on request form.

71. Added the ability to add a related request as a parent/subordinate from the request details.

72. Added ability to add CI relationship from the list of configuration items.

73. Added attribute for resource location (Text).

74. Corrected the ability to rename the submission category.

75. Added the ability to define the type of comment.

76. Added the ability to specify the model/manufacturer in the stock product.

77. Optimized the system notification queue.

78. Added information about the notifier's location unit.

79. Improved grouping by week number in ServiceDesk reports.

80. Added notifier position in rule/circuit conditions.

81. Fixed problem with loading custom closing form for notification.

82. Added possibility of two-step authentication to the system.

83. Added the ability to generate a protocol from a list of submissions.

84. Fixed updating of attributes with multiple selections in the CI relationship, e.g. for Entitlement Requests.

85. Fixed bug preventing assignment of a task to an incident/request.

86. Added permissions for the ability to delete/edit CI relationships in the CMDB.

87. Introduced protection against infinite loop for setting up requests from email.

88. The problem with copying HTML Tags to the comment content has been resolved.

89. Improved generation of unique identifiers in outgoing email from the system.

90. Fixed scaling of PDF document in article preview.

91. Added support date to resources.

92. Rebuilt/expanded the graphical representation of relationships in CMDB.

93. Expanded the number of columns/rows in the Dashboard layout grid.

94. Added import of values from Excel/CSV file into dictionaries.

95. Added the ability to upload attachments (graphics) to the report protocol.

96. Improved the level of access to subordinate resource data across the supervisor <-> subordinate hierarchy.

97. A new look of the user request panel has been implemented.

98. Added the ability to clone SLA definitions/circuits/rules/forms.

99. Added ability to export logging audit.

100. Optimized performance of request list loading.

101. Fixed a bug preventing the removal of an acceptance node from circulation.

102. Added rule action in CMDB for sending CI relationship list.

103. Added filtering of data based on access level in new/closed requests report.

104. Added generation of warehouse documents, in case we assign a user to a resource, accepted by the warehouse.

105. Added option to automatically expand comments in the request.

106. Added cloning of the default view for a resource type, when cloning this type.

107. Added autostart of the service for setting up submissions from mail in case of its crash due to database connection problems.

108. Added the date of the last login to a person.

109. Added a condition in the rules for the request watcher.

110. Added accept/reject list in Widget for Permissions/Accesses in ticket details.

111. Added the ability to select a configuration item when accepting/rejecting an entitlement/access in a ticket.

112. Improved the ability to create requests for multiple requesters from the new request form.

113. Optimized loading of resource details.

114. Added ability to create new/non-standard Dashboards.

115. Added rule action for deleting all maintainers/observers of a request.

116. Added 'Values separated by semicolon' option, in comment rule conditions.

117. Updated the generation of a new submission number.

118. Corrected editing of categories in submission details.

119. Added relationship column in Configuration Elements.

120. Added default email notification templates for inventory list/notifications/relationships.

121. Fixed inventory number generation for group resource additions based on serial numbers.

122. Added permissions for access to configuration item details.

123. Prevented status change when adding a comment in the UI for a closed request.

124. Added new resource/configuration element type -> Server.

125. Added information about the resource type in the column with related resources in the resource summary.

126. Added comment information when accepting/rejecting in Permissions/Accesses widget in ticket details.

127. Added the ability to add a submission attachment in the rule action adding a new comment in the submission.

128. Added integration with AI (ChatGPT).

129. Added filter for document creation date in report for Document Management.

130. Added option to group by type/type of document/contract in report for Document Management.

131. Added access level for person object.

132. Added dynamic user groups to Dashboard definitions.

133. Added integration with APIFonica.

134. Added domain information in people selection lists in the system.

Date: 22.05.2023 / Version: 2.0.257.0

1. Added “Inventory” functionality in the asset management module.

2. Improved identification of network devices.

3. Added option to automatically create resources and configuration items from detected network devices.

4. Added option to identify network devices by name and IP address only.

5. Unlocked the ability to assign a dictionary to the model/manufacturer attribute for a resource.

6. Improved the ability to select a row in Grid.

7. The graphical presentation of circulation/rows has been updated.

8. It was made possible to select the type of resource/configuration element directly from the left menu when adding them.

9. Improved display of organizational units from 'OpenLdap'.

10. Added access levels for resource/configuration element types.

11. Added attachments for the new request comment attribute in forms.

12. Corrected rule condition for author of last submission comment.

13. Improved the appearance of ProgressBars.

14. Enabled copying forms for resource types/configuration elements.

15. Added update of submitter's data(organizational unit/location...) when updating the submitter in the submission.

16. Added possibility to send SMS via serversms.pl.

17. Added information about the possible reason why the request cannot be closed, when the status is changed to closing.

18. Added SMS sending action for rules in document management.

19. Added possibility to release any number of consumables from the warehouse.

20. Added author/submitter as a selectable person in the circulation form.

21. Added ability to call rule action from document/detail list.

22. Added integration with 'JIRA'.

23. Added 'Is valid?' filter in document management reports.

24. Changed logo in protocols for asset management.

25. Updated the appearance of the login screen.

26. Fixed bug preventing selection of notification type/template.

27. Added in the resource importer the ability to assign a product to a resource.

28. Fixed the transfer of TV ID for remote connection from notification details.

29. Added assignment of resource transfer protocol also to the transferor.

30. Improved permission check for generating person record card from the detail level.

31. Fixed error related to item limit on stock document.

32. The appearance of the forms editing view has been modified.

33. Corrected filter for request number and subject(does not contain).

34. Fixed bug related to the lack of display of colors(statuses), for related requests in request details.

35. Added full path of requester's organizational structure to the list of requests.

36. Added sorting of documents related to the submission by document date.

37. Added information about missing translation in the language when saving data on the form.

38. Added missing translations for the new reservation button from the user panel.

39. Fixed bug that prevented the generation of the request protocol from the rule action.

40. Updated the appearance(colors) of the user interface, according to the new standard.

41. Added a column with related documents in the document list.

42. Added option to update user organization when synchronizing with domain.

43. Fixed an error related to the display of all synchronization configurations with the domain of the organization details level.

44. Improved search for people by full name in the list.

45. Fixed editing of warehouse document.

46. Corrected updating of user login email address.

47. Fixed an error that prevented closing a request with open but deleted sub-requests.

48. Added device model/manufacturer/mac address information in Windows agent inventory data.

49. Added equipment release/transfer report.

50. Added date of last inventory to resource.

51. Added time report grouped by person over time.

52. Added option to allow inheritance of the person assigned to the resource for subordinate resources.

53. Added sub resources to protocols in resource management.

54. Added a new attribute with the contact of the requester to the request form.

55. Added column with organization for contact list.

56. Corrected resource to resource assignment.

57. Added a column with related resources to the resource list.

58. Added information about related parent/subordinate resources in the resource details.

59. Added possibility to define a form for accepting/rejecting a report.

60. Added possibility of additional grouping in SLA percentage report.

61. Added new configuration item 'Permission group'.

62. Added history recording for changes to related configuration items in the ticket.

63. Added absences to the user portal.

64. Improved the display of events in the booking calendar, for the daily view.

65. Improved visibility of attributes on the form for a condition for a logical attribute.

66. Added ToolTip with additional information for the user and manager in the resource details.

67. Added option to allow inheritance of organizational unit/location from the user assigned to the resource to subordinate resources.

68. Added the ability to exclude dynamic user groups from the requirement to complete working time in the request.

69. Improved display of relationship direction in CMDB.

70. Added rule action for adding 'permissions' to a submission based on the selected 'Permission Group'.

71. Added dependent fields in manufacturer/model resource.

72. Fixed rule condition for last status update date(PostgreSQL).

73. Fixed task scheduling for monthly cycles.

74. Added new rule event 'Remove user from resource'.

75. Improved report of new/closed requests over time.

76. Added information whether a person is an agent to the list of people/identities.

77. Added ability to display graphics for request description in request protocol(FastReport).

78. Added ability to preview forms while creating them.

79. Improved the rule action for assigning caregivers/group of caregivers to a request when no operator is available.

80. Improved filtering of custom text attributes in lists for Postgre database.

81. Corrected cancellation of reservations.

82. Added author/submitter as a selectable person for accepting/rejecting a request.

83. Added integration with VMWare, in terms of synchronizing host and VM data.

84. Added integration with Hyper-V, in terms of synchronizing data about virtual machines.

85. Added export of request/resource list data to Excel on the server side.

86. Changed the display of custom logical attribute.

87. Added recursive deletion of knowledge base categories.

88. Added check for uniqueness of knowledge base category names.

89. Changed the appearance of the comment list in the submission details.

90. Added additional permissions to the user panel: Knowledge base access, Reservations, Android.

91. Added ability to define permission templates.

92. Added ability to hide 'New Incident' button on user panel.

93. Added 'Is equal' filter for organizational unit/resource location/configuration element on lists.

94. Added new ticket category: 'Update permissions/accesses'.

95. Added ability to prompt, current accesses/privileges for the requester on the update/revoke privileges form.

96. Added SIM card ID for Android mobile device.

97. Added scan optimization for Android mobile devices.

98. Added phone number to resource attributes on protocols.

99. Corrected the action of the rule performing backup of Android mobile device in the schedule.

100. Added access levels for printouts in documents.

101. Added email address to user group.

102. Added access levels for rule actions on document list/document details.

103. Added option to allow inheritance of permissions for people in user groups.

104. Added new conditions in asset management rules: model/producer/name.

105. Added the ability to search by all comments from the request list.

106. Added automatic update of translations in Cache, without the need to reset the API service again.

107. Added option to open a knowledge base article in a new tab.

108. Changed the display of 'tree' attribute values.

109. Added new 'Added new issue' trigger event for rules.

110. Improved calculation of priority based on urgency/impact matrix.

111. Fixed display of user panel in low resolution.

112. Added rule action for setting logical value of resource attribute.

113. Added an option to update the selected category list in the entire system configuration, when it is added/updated or deleted.

114. Moved the calendar in the new booking window to the bottom.

115. Improved data synchronization with ITM in terms of organizational units and locations.

116. Changed the encryption/decryption mechanism for hardware/software scans.

117. Fixed an error preventing acceptance/rejection of a request with a form if the user does not have permission to edit the request.

118. Fixed the display of conditions in reports in the case of an attribute with a long label.

119. Added a rule condition that checks if the user has any resource/open submissions assigned.

120. Added ability to determine if a status is available for comments.

121. Added the ability to add a new supplier from the warehouse level.

122. Added possibility to send notification to the address of user group(maintainers).

123. Added in the condition of the subject of the request, the ability to check by several values(separated by semicolons).

124. Added the ability to approve a warehouse document from the document list level.

125. Added possibility to define warehouse as default.

126. Improved loading of watch button in ticket details.

Date: 11.01.2023 / Version: 2.0.246.0

1. Added new data synchronization source for resources - Samsung Knox.

2. Added new trigger event for rules - document update.

3. Added possibility to release from stock from the request level.

4. Added possibility to import list view settings(columns/filters) from another view.

5. Optimized the selection of available mailers when forwarding a comment. 'Forward comment' option.

6. Improved permission checking for 'My Resources' view from user side.

7. Added processing activity register in document management.

8. Fixed updating the full path of the resource type in case of updating it.

9. Deletion of resource types has been enabled.

10. Added filter for resource type navigation panel.

11. Expanded role permissions for resource management.

12. Optimized SQL queries for On Premise instances.

13. Optimized refreshing of the request list.

14. Cyclic SLA time calculation has been optimized.

15. Added an option for assigning a resource to a resource/deleting an assignment.

16. Added a new condition to the workflow that checks if there is a relationship between a document of a certain type and the requester.

17. Added default Dashboard for resource management.

18. Modified default views for all resource types.

19. Added default form for mobile device.

20. Added support for attachments attribute in the resource form.

21. Added support for the observer group attribute in the request form.

22. Added rule action for adding a person's current permissions/accesses to a ticket.

23. Added remembering selections between page changes for resource list and submissions.

24. Allowed to edit a condition in the workflow.

25. Improved booking schedule view in daily view.

26. Improved export to PDF from lists.

27. Added new 'Widget' for permissions/accesses in request details.

28. Added dependent dictionary for model/manufacturer in resources.

29. Enabled import of resource attribute values that are reference dictionaries.

30. Added possibility to add a document based on another document(document copying).

31. Added possibility to add resources with different serial numbers from one form.

32. Implemented filters for Tags in the list of requests.

33. Added possibility to select several resources when assigning them from person level.

34. Added rule action for updating the subject of a request.

35. Added filtering/sorting/pagination in all views in the warehouse.

36. Added action in ticket details for changing ticket type.

37. Added inclusion of read-only access level in documents.

38. Added automatic department change on document form, if person is selected.

39. Added request description, without HTML Tags and graphics(plain text), as a variable for request protocol.

40. Improved issuance of consumables from the warehouse.

41. Added ability to import settings(columns/filters) of multiple views for resources at once.

42. Added Placeholders for time entries in notification templates.

43. Added Placeholders for resources associated with a notification in notification templates.

44. Added predefined set of device(resource) model/manufacturers.

45. Improved filtering of resources by the full path of the resource type.

46. Added in circulation forms, the ability to specify a specific person to fill it at a certain stage.

47. Updated FastReport to the latest version.

48. Expanded the database field for saving email recipients in the submission.

49. Updated the .NET Framework to the latest version.

50. Added the ability to block a workflow until an action that has been scrambled is executed.

51. Added rule action for domain synchronization.

52. Fixed bug with placeholder override 'CurrentlyLogged', in comment templates.

53. Fixed rule action setting the status of a resource.

54. Added status update for subordinate requests when closing an issue with status setting from the closing form.

55. Added information about the Deadline of the request in the basic parameters of the request.

56. Added rule trigger event for adding a new workflow form to a ticket.

57. Added placeholders for the link to the circulation form/email address of the person obliged to fill out the circulation form for the stage.

58. Added information about the forms to the circulation stages in the submission details. 'Circulation stages' widget.

59. Added option, automatically go to document details after adding a new document.

60. Improved document approval.

61. Added saving of requester's data(location/organizational unit), when creating a request from an email.

62. Prevented from approving an unclosed request.

63. Unable to resume a confirmed/unclosed submission.

Date: 10.11.2022 / Version: 2.0.232.0

1. Prevented from adding an approval to a closed/confirmed request.

2. Fixed rule for trigger: start/close time registration.

3. Added detailed information about the reason why a request cannot be closed.

4. Separated rules for configuration items/relationships of configuration items.

5. Added condition of configuration item relationship types to rules.

6. Added condition for content of last comment to rules.

7. Added in the configuration of a product, an option to specify whether a serial number is required for that product when taking stock.

8. Added level of access to resources in relation to organization.

9. Added rule action for sending email notification about the relationship of configuration items.

10. Added additional information about the task(subject, status, assigned custodian) in 'Widget' related tasks in ticket details.

11. Fixed pagination in email address filters view.

12. Improved performance of connection via VNC to mobile device.

13. Visual corrections in the knowledge base.

14. Added message with information and confirmation to exit without saving changes when closing any dialog box.

15. Fixed scaling of *.PDF file preview in the knowledge base.

16. Fixed a bug preventing the display of a ticket when its category has been deleted.

17. Fixed propagation of the problem comment to incidents, in case it was added from the closing form.

18. Corrected report filter, checking for reports with unassigned category(empty, deleted).

19. Added columns with custom attributes to the list of configuration item relationships.

20. Implemented OAUTH authorization, in email configuration.

21. Added possibility to delete protocol(relationship) from person level.

22. Added information about modification/update of resource(date, by whom), to resource details.

23. Improved report of new/closed requests by assigned person.

24. Improved loading speed of request forms.

25. Corrected the translation of field requirements on the resource form.

26. Added permission for editing the list of resources on the user portal.

27. Fixed monthly schedule for specific days.

28. Added ability to use all custom attributes in document number mask.

29. Added ability to define leading zeros in document number mask.

30. Added possibility of serial printing of documents.

31. Improved saving of document list template with sorting.

32. Added information about renewal date/person renewing.

33. Added possibility to add comment with status from the form closing the request.

34. Added placeholders for custom submission attributes and submission relationships in email notification template.

35. Fixed error with returning a resource to the warehouse.

36. Fixed editing of a resource, also defined as a configuration item.

37. Added the ability to edit the product for the resource.

38. Added comments and work log entries to the notification report template.

39. Added option for switching between administration portal and user portal.

40. Added the ability to add an attachment from the submission closing form.

41. Added new Placeholders to the notification template appropriately formatting the remaining time for response/completion of the notification(HH:mm, mm).

42. Corrected Workflow condition checking related configuration items to the notification.

43. Added information about no console connection(pending) with API.

44. Added deletion of the view associated with the resource type, when the resource type is deleted.

45. Introduced virtualization in multiple selection lists, improving data loading speed.

46. Updated the component for creating protocol/print templates.

47. Changed the appearance of the list view/dashboard selection.

48. Added phone number to resource list.

49. Added color selection for document.

50. Added coloring of resources/documents in the list.

51. Changed possible error page for end user.

52. Improved view switching in person details.

53. Improved resetting of the predefined view flag when the view is updated.

54. Improved display of all-day booking.

55. Improved display of reservations in day view.

56. Added in the console configuration the address of the connection return server via VNC.

57. Corrected clearing of Image Cache after version update.

58. Added a corresponding page for the end user when a specific object is not found in the system.

59. Added condition in rules for dictionary document attributes.

60. Added action for document color update.

Date: 13.09.2022 / Version: 2.0.220.0

1. Added inclusion of access level for 'My Resources' in the user portal.

2. Added full remote connection support via VNC for mobile agent.

3. Unified viewing/searching of knowledge base articles on the ticket form for user and agent.

4. Improved assignment of SLAs to requests created from a template, e.g. cyclically.

5. Changes in the appearance of Counter-type Widgets on the Dashboard.

6. Improved performance of generating protocols from Asset Management module.

7. Added option to disable automatic generation of asset inventory number, when importing it from a file.

8. Automatic approval of requests has been improved.

9. Improved the performance of user logins, in case they occurred in several user groups.

10. Added a default rule to close a request when the status of the request is updated to one of closing.

11. Fixed bug with editing resource color.

12. Fixed profile/policy assignment in MDM rules.

13. Added OAuth support for mailboxes.

14. Added conditions for mobile device model/name in MDM rules.

15. Added placeholder for watch group name in email notification templates.

16. Added exclusion of absentees when assigning notifications, based on the number of open notifications with the watcher.

17. Improved editing of recipient and supplier in stock documents.

18. Added possibility to associate any attachment with a person.

19. Improved import of resources from *.CSV file.

20. Added condition for IMEI number of mobile device in MDM.

Date: 18.08.2022 / Version: 2.0.215.0

1. Improved editing of organizations with custom attributes

2. Improved display of dictionary attribute with values in tree structure.

3. Added ability to define a view for a specific dynamic group of users. Fixed comment and issue description content with absolute position overflowing

4. Added ability to specify grouping of new/closed tickets in the report.

5. Improved filtering of configuration items based on active/inactive.

6. Added the ability to assign a regular user group(not ticket maintainers) as an observer group.

7. Fixed recording of battery status data for mobile device.

8. Corrected, checking of attribute requirements on the sub form defined for the request.

9. The default appearance of OXARI has been modified.

10. Implemented action in rules for sending HTPP request.

11. Implemented in access levels related to supervisor <-> subordinate taking into account all descendants/parents in the hierarchy.

12. Fixed a bug related to the inability to display a rule, in case of a larger number of nodes.

13. Fixed SLA calculation, in case of renewed/cancelled request.

14. Fixed error with display of configuration categories.

15. Added possibility(initially), to take over the desktop via VPN/RDP from the list of Windows agents.

16. Added ability to define a template for displaying attribute values in a request.

Date: 13.07.2022 / Version: 2.0.208.0

1. Improved license reading for Android stubs.

2. Added the ability to redirect/send comments to any email address from the contacts database.

3. Changed the default language after installation to PL.

4. Added an attribute with the submitter's localization structure for use on the submission form.

5. [API], Added a method for retrieving the external identifier information of the request.

6. Corrected the assignment of the caregiver/group of caregivers to a request created from an email.

7. Added integration with ITM for synchronizing stations from the domain.

8. Added view name update for asset type when it is updated(name).

9. Added more permissions in AssetManagement module.

10. Added ability to map custom attributes of a contact in synchronization configuration with directory service.

11. Fixed editing prompts for system attributes with dictionary type in ServiceDesk.

12. Improved permission checking for reports in ServiceDesk.

13. Added information about station hardware scan, in handover/transfer/return/liquidation of resources protocols.

14. Fixed bug causing the rule definition view not to display, in case of a significant number of items.

15. Fixed editing of user view template for resource type.

16. Fixed problem with date conversion in absences.

17. Added record to the history of the resource when importing(editing) it.

18. Fixed in resource import the record of field with logical type(True/False).

19. Improved processing of software scan for Android in case we removed the tip.

20. Improved the view of resources for a specific stock in a specific location.

21. Added configurable ability, to specify more time in the work log for a request than the time limit counted from the creation of the request.

22. Fixed a bug causing duplicate user groups when synchronizing from a directory service. [POSTGRE]

23. Fixed the display of a tree attribute on the request form when the number of such attributes is greater than 1.

24. [API], Added the ability to upload an external identifier in the method for creating a new request.

25. Fixed a bug related to issuing a consumable from the warehouse.

26. Fixed adding a resource with a type that is also a configuration item.

27. Hidden the circulation form for a regular user.

28. Fixed loading of 'Managed by' list in organizational structure editing.

29. Added automatic cleaning of the notification queue.

30. Improved reset of predefined views.

31. Improved updating of additional parameters of a notification when closing it, when the closing operation is impossible for some reason.

32. It was made impossible to add a link between the same notification.

33. Improved the display of the date in the list of resources, in case the date has not been completed.

34. The display of the numerical value in the list of resources has been improved.

Date: 27.06.2022 / Version: 2.0.203.0

1. Fixed a bug that prevented the assignment of an SLA to a request coming from Mail.

2. Prevented from releasing more from the warehouse than is physically on it.

3. Added stock list view from stock for a specific location.

4. Added editable template for printing warehouse documents: PZ/PW/RW/MM.

5. Allowed to select related requests from the list with more attributes.

6. Allowed to select resources to be released from the warehouse from the list with more attributes.

7. Added an attribute with related requests to the request form. Ability to add a problem from the list of requests.

8. Added automatic generation of RW/PW documents for release/return of resources, respectively.

9. Corrected the problem of selecting the appropriate value, in the case when two of the same attribute type 'RadioButton', were on the form.

10. Added a configurable possibility of acceptance, by a specific person only once in the entire circulation process. For example, in the case where the person is both a supervisor and responsible for the IT system.

11. Added an action that allows you to grant permissions to a mailbox in Exchange via a PowerShell script.

12. Hidden circulation actions for a regular user.

13. Improved the display of accept/reject times in a request(converted to local).

14. Added functionality to release resource/exploit from storage to user.

15. Added editable release protocol from warehouse.

16. Fixed bug with double notification when request is closed.

17. Added attribute with observers to request forms.

18. Fixed creation of default views for documents/resources/configuration items.

19. Added option to change parent category in submission category edit.

20. Added option for resource archiving.

21. Added default rules for archiving/deleting stations in ITM.

22. Added option to delete a configuration element.

23. Fixed marking of configuration element as inactive.

24. Fixed marking of relationships between configuration elements as inactive.

25. Added configuration option to prevent closing a request without the specified requester.

26. Corrected resource type condition in rules.

27. Fixed an error preventing the closing of a request in case of canceled acceptances.

28. Corrected rule actions performed from the list of submissions.

29. Corrected assignment of another custodian to a request from the request list.

30. Added DE language as a selectable default for the user.

31. Added possibility to add the address from which the ticket was created as blocked.

32. Added possibility to define visibility condition for document attributes based on values of dictionary and logical fields.

33. Added ability to mark comment template as default.

34. Added attributes for currently logged in person as placeholders to templates.

35. Added ability to log in via email address.

36. Added in the acceptance definition the ability to specify the role of the supervisor in the hierarchy.

37. Added possibility of group acceptance for several configuration items.

Date: 30.05.2022 / Version: 2.0.198.0

1. Added the possibility of group approval for several configuration items.

2. Introduced refreshing of the resource list after adding a new resource.

3. Improved automatic addition of requests from a template in the schedule.

4. Added Dashboard for documents.

5. Added a configuration option to mark emails from which we created notifications as read.